Website Terms of Use
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
Shipping
When will my order be shipped?
We ship orders every day except for Friday. We will do our best to send your order within 2 business days of receiving it! Transit time is 2 business days by Express Post and 3 - 6 business days by standard post. Standard shipping to WA and SA can take up to 10 days.
If you need an order urgently, please contact us and we will do our best to help.
What method of postage do you use?
You can choose between E-Parcel (Registered Post) and E-Parcel Express (Express Post).
E-Parcel is our regular shipping service where your order is tracked and insured.
E-Parcel Express is the faster version of E-parcel, also tracked and insured. However, it is not a same-day dispatch service. If you choose express shipping, it will expedite your shipping time but NOT your processing time. Usually Express orders are usually delivered within 48 hours of dispatch.
If you are not home you should receive a card to collect your item from your local post office. If you do not wish to collect from the post office, you may select the "permission to leave" option in the checkout. However, please note that if your parcel goes missing and you have chosen this option, we are not able to replace items lost or stolen from your doorstep as this forfeits all insurance options.
Tracking your order
Once your order has been sent, we will send you a confirmation email with a tracking number. This tracking number will not be active until after 5pm of the day it is shipped.
FREE Shipping
Free shipping is available to all retail orders over $99 shipped within Australia*
* Excluding Express Post
Returns Policy
If you change your mind and wish to return an unopened product, we will accept items back within 14 days from date of purchase.
Please contact us to let us know you are making a return. Our returns address is PO Box A73 Caringbah NSW 2229.
Contact us:
Monday - Friday, 10am - 4pm
(02) 9526-1783
You may also use the contact us page on this website.
When returning items for a refund please note:
- The item must be returned un-opened with seal in tact and in the same condition they were sent.
- We do not issue refunds based on variations in taste, smell, texture etc.
- When returning items please ensure they are very well padded with bubblewrap as items break very easily in the postal system! If items are broken enroute back to us the cost of replacing the goods is the responsibility of the customer. We recommend sending the item both registered and insured.
- Refunds on returned items will be given on the cost of the product. All postage costs are the responsibility of the buyer.
Privacy Policy
This privacy policy sets out how we use and protects any information that you give us when you use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.