When will my order be shipped?
We ship orders every day except for Friday. We will do our best to send your order within 2 business days of receiving it! Transit time is 2 business days by Express Post and 3 - 6 business days by standard post. Standard shipping to WA and SA can take up to 10 days.
If you need an order urgently, please contact us and we will do our best to help.
What method of postage do you use?
You can choose between E-Parcel (Registered Post) and E-Parcel Express (Express Post).
E-Parcel is our regular shipping service where your order is tracked and insured.
E-Parcel Express is the faster version of E-parcel, also tracked and insured. However, it is not a same-day dispatch service. If you choose express shipping, it will expedite your shipping time but NOT your processing time. Usually Express orders are usually delivered within 48 hours of dispatch.
If you are not home you should receive a card to collect your item from your local post office. If you do not wish to collect from the post office, you may select the "permission to leave" option in the checkout. However, please note that if your parcel goes missing and you have chosen this option, we are not able to replace items lost or stolen from your doorstep as this forfeits all insurance options.
Tracking your order
Once your order has been sent, we will send you a confirmation email with a tracking number. This tracking number will not be active until after 5pm of the day it is shipped.
Free shipping is available to all retail orders over $99 shipped within Australia*
* Excluding Express Post