FAQ

How soon will I receive my order? icon

Almost all orders are processed and dispatched within 48 hrs of being received.

Transit time is 2 business days by Express Post and 3 - 6 business days by standard post. Standard shipping to WA and SA can take up to 10 days. Please note: If you choose express shipping, it will expedite your shipping time but NOT your processing time. If you need an order urgently, please contact us and we will do our best to help.

Can I pick up my order? icon

Unfortunately we don’t have pick up available at the moment.

If you live locally in the Sutherland shire, some of our products are available at Arete Organics in Caringbah. Please contact Omar on (02)85441121 for more information.

Do you have pension or single parent discounts? icon

Yes, we do! Please contact us to receive your discount code.

Do you have free shipping? icon

Yes, we have free standard shipping (within Australia) on all retail orders over $99.

Do you offer bulk buy discounts? icon

Yes! We offer bulk buy discounts. Please enquire by email or phone to place a bulk buy order.

What is the difference between collagen and gelatin? icon

The main difference between collagen and gelatin is in the molecular weight.

Collagen is lower in weight and size than gelatin and can easily be mixed into both hot and cold liquid (so you can add collagen to herbal teas etc. and it will dissolve beautifully).

Gelatin is derived from collagen and has the ability to congeal liquids, making it perfect for making homemade jelly (but don't add this one to your cup of tea or as it cools you will get thick gelatinous tea!)

What about wasteful packaging when ordering online? icon

Shipping products across Australia can result in a lot of wasteful packaging. Here at Thankfully Nourished we are doing our best to minimise this and still get the products to you safely.

The light packing pellets in your box are made from corn starch and are totally compostable. Just tip them into your compost bin (or even onto the garden bed) and water them in. The green tinted bubble wrap is an 'eco-wrap' and will biodegrade 10 x faster than regular plastic.

The bubble wrap is only used where essential to ensure you receive the product intact. Australia Post requires each parcel sent through it’s system to easily withstand a 10m drop. Paper and corn starch packaging is used as much as possible.

Where can I buy your products? icon

You can purchase our entire range of products through our online store and in a variety of health food stores across the country.